Shipping Policy

We do our best to pack and ship orders within 2 business days.  Allow for delays up to 7 days during busy season. 

Shipping rates calculated at checkout.  Promotional free shipping applies only for the duration of the promotion. 

All orders are shipped via Canada Post and tracking is available via Shopify once order has been shipped. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kootswoman@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kootswoman@gmail.com.

The ordering customer will be contacted for updated information.  If the customer does not respond to request for updated information within 5 business days, the order will be cancelled and refunded in full.

Free local delivery for orders of $50.  Free Fruitvale pickup for all local orders.